In-Store Purchase Returns
Thank you for purchasing from Jay's Wide Shoes!
Your comfort continues to be our top priority!
You can feel confident in your purchase with our 365+1 Day Love Your Shoes Guarantee.
JaysWideShoes.com is the website for Jay's Wide Shoes, a premium footwear retail location in Clackamas, Oregon specializing in wide widths & comfort shoes.
Included with your purchase from Jay's Wide Shoes was a receipt for the transaction.
You will need a receipt to return your purchase our store.
Returns
We allow returns on unworn/as new condition merchandise within 366 days of purchase date. Worn merchandise is subject to a 10% restocking fee. Products not returned in original box or a separate shipping package/box are subject to a 10% reboxing fee.
Refunds
All refunds for purchases made with a credit card will be returned to the original card. If the original card is unavailable, refunds will be made by company check, processed at our Portland, Oregon office, the next business day.
Defective Merchandise
We are happy to allow refunds for items determined to be a failure in workmanship within 6 months of the purchase date. We apologize, but we cannot make accommodations for items that are damaged in the course of normal wear and tear or accidental damage. If you feel that a product is defective, please contact us at customerservice@jayswideshoes.com.
How to ship your shoes back:
If you would prefer to mail your shoes back to Jay's Wide Shoes to process the refund, you can do so by mailing the shoes to the following address.
Returns should be addressed to:
Customer Service
16111 SE 106th Suite 400
Clackamas, OR 97015
(Not a retail location)
Contact Information:
Email: customerservice@jayswideshoes.com
Phone: 503-334-2284
Our office is located in Portland, Oregon with operating hours of 8:30-5:30 PST
Please include order receipt number
Mail-out Orders:
If your purchase made at the physical Jay's Wide Shoes store was mailed to you. You can request a return shipping label. You will need to locate your order #. Once you’ve located the order #, please click here.
Online Order Returns
Online purchases have slightly different return policies and processes. Click the button below for more information.