Self-Serve Returns
How to submit a return request
Returning something? We make it easy.
Just log in with the email you used at checkout - no password required! From there, you can request a return in just a few clicks. If you've shopped at other stores using Shopify's self-serve returns, the process will feel familiar.
Click the profile icon in the store's menu, or click here to request a return.
Log in to your account:
- In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter the six-digit verification code.
Submit your return:
- Click "Request return" for the order that you want to submit the return for.
-
If your order has more than one item, then select the items that you
want to return.
- Select a return reason and add a note for the store.
- Click "Request return".
If your return request is approved, you'll receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
In-Store Returns
Returns items purchased from our store
